Customer Care Representative
Beschreibung
Yuh is a Swiss financial app launched in 2021, created by Swissquote, the Swiss leader in digital banking. The app enables users to pay, save, and invest, helping them manage their finances transparently, responsibly, and freely in the modern post-banking era. Yuh is based in Dübendorf, Zurich, and operates at the intersection of banking and fintech innovation. Serve as the primary point of contact for clients, handling inbound and outbound phone calls (approximately 70–80% of daily activities) and delivering a professional, positive customer experience. Provide accurate telephone support ensuring first-class service quality. Resolve client inquiries, issues, and requests related to the Yuh App across pay, save, and investment functions. Guide and support clients through their financial journey, explaining products, features, and processes clearly, empathetically, and in a compliant manner. Ensure high client satisfaction by executing client instructions and handling concerns professionally, especially in time-sensitive or complex situations. Accurately document client interactions and outcomes in internal systems, ensuring proper follow-up and cross-team transparency. Collaborate with other Customer Care Representatives and internal departments to ensure seamless service delivery and contribute insights for platform, service, and process improvements. Uphold fair client treatment, confidentiality, and regulatory compliance at all times. Completed apprenticeship with a Federal Certificate of Competence (Fähigkeitszeugnis, Fachausweis, or Berufsmatura). Previous experience in customer satisfaction, preferably in financial services handling customer enquiries and complaints. Fluency in English and French; Italian proficiency is highly recommended for this position (German is a plus). Strong interest in financial products and markets, including stocks, ETFs, and cryptocurrencies. Excellent verbal and written communication skills. Familiarity with office software and phone systems. Strong listening, empathy, and persuasion skills. Proactive, can-do attitude and ability to work effectively in a team. The opportunity to gain hands-on experience in the banking and fintech world at Yuh, a modern Swiss financial app backed by Swissquote. A dynamic working student role at the forefront of digital banking, providing valuable insights into customer care in a forward-thinking Swiss banking environment. A collaborative team culture and close collaboration with internal departments.