Operational Support Intern - 6-9 months
Originalsprache: Englisch
Das Wichtigste
Das bringst du mit
Currently pursuing or just finished a master’s degree in finance or equivalent. Self-motivated and proactive. Detail-oriented, precise, and rigorous. Ability to work independently and proactively with minimum supervision. Strong team player with strong communication skills. Strong command in MS Office (Excel) and ability to work with IT supporting tools (JIRA). Full fluency in French and English (written and spoken) is required.
Deine Aufgaben
Support the end-to-end processing of new credit card requests, replacements, renewals, and additional cards. Review requests and supporting documentation for completeness before processing. Enter and/or verify card-related information in banking and card management systems. Coordinate with internal stakeholders and external card providers to follow up on card issuance and delivery. Monitor outstanding requests and ensure timely follow-up until completion. Assist with the maintenance and updating of client and card information in relevant systems. Support the management of credit limits, card types, and card parameters in accordance with internal procedures and approval workflows. Handle day-to-day requests and queries related to credit cards from Relationship Managers and other internal stakeholders. Assist with requests relating to PIN management, card activation, blocking/unblocking, replacement, renewal, and cancellation. Process requests for credit limit changes, transaction limits, and card settings. Follow up on declined transactions, card usage issues, and other operational incidents with relevant service providers. Investigate and follow up on card-related queries, including transaction-related questions. Monitor the Credit Cards operational mailbox and ensure requests are appropriately classified, prioritized, and assigned. Create, update, and follow up operational requests and incidents in JIRA or other workflow management tools. Participate in monitoring operational KPIs such as request volumes, processing times, backlog, and types of requests. Identify recurring issues, bottlenecks, and opportunities for process improvement. Contribute to the documentation and continuous improvement of Credit Cards procedures and workflows. Support the development of simple dashboards, reporting tools, and operational statistics. Assist in initiatives aimed at improving the automation and digitalisation of Credit Cards processes. Assist the team with ad-hoc Operational Support activities and projects when required.
Das wird geboten
A fast-paced, stimulating work environment with a flat hierarchy and direct access to senior leaders. A culture that values innovation and encourages the contribution of ideas. Opportunity to gain hands-on experience in a dynamic Operations department within the Private Banking sector.