Fashion client engagement Intern - January 2027
Key facts
What you bring
Currently enrolled in a Master Degree program (Business School, Specialised Master), you have a successful first international experience. Detail-oriented with excellent organizational abilities, you are willing to work on the setup of new projects and ways of collaborating. At ease with numbers, you are willing to work on experiences and communication reporting (quantitative and qualitative). Strong communication and interpersonal skills are required, with an appreciation for working in a multicultural team and an interest in the world of Fashion and Luxury. Proficiency in Microsoft Office Suite is required, and openness to learning new tools is a plus. Fluency in French and English is mandatory; Spanish or Portuguese is a plus.
Your tasks
Client Communication: Coordinate 1-to-many communication and liaise between the global team and regional digital team. Share digital communication tools with markets within the region (1-to-1 communication). Coordinate and follow up on orders of printed communication tools and client gifts. Collect market feedback and share it with regional and global teams. Update and nurture the monthly marketing newsletter for the region. Analyse client communication campaign results. Client Services: Ensure global service guidelines are shared within the region. Coordinate mystery shopping waves and their results with an external agency and local teams. Collaborate with the European team in coordinating Chanel Customer Service. Ensure regional boutique page information is updated. Top Clients Engagement & Experiences: Support the Top Clients Junior Manager in planning and rolling out top client experiences, such as fashion shows and other global experiences, by coordinating with global teams and agencies. Support the maintenance and update of analytical tools like the Top Clients Tracker. Participate in developing internal tools (videos, trainings) to educate markets on various topics (hospitality best practices, yearly reviews, etc.). Support the logistics of top client experiences, including invitation management, gifting, bookings, and coordination with local markets. Ensure smooth communication with stakeholders to deliver seamless experiences. Help collect and analyse qualitative feedback and ROI data to improve future experiences.
What they offer
Full-time internship (100%) and in-person. Contract requires an internship agreement meeting the following conditions: The internship must be part of your study program, required for degree completion, and validated by academic credits. Start date: January 4, 2027. Duration: 6 months. Working days: 5 days a week, Monday to Friday. Location: Geneva. Fluency in French and English is mandatory; Spanish or Portuguese is a plus.