Intern - Customer Strategy & Design

Key facts

What you bring

• A university degree, preferably in Business, Marketing, Computer Science, Life Sciences or another STEM discipline
• Ideally, you graduated within the past two years and have at least six months of relevant experience through internships, part-time roles or other work in consulting, strategy, marketing, sales, service, customer experience, digital products or a related area
• Analytical and problem-solving skills, with an interest in connecting customer insights, commercial objectives and digital opportunities
• An interest in technology and a willingness to learn about digital platforms and AI
• The ability to communicate clearly, work collaboratively and learn from feedback
• Fluency in English and willingness to travel within Switzerland

Your tasks

• Analyse customer journeys and commercial performance data, with support from the team, to identify opportunities across marketing, sales and service
• Help translate customer and growth strategies into digital product opportunities, requirements and prioritised initiatives
• Research how digital channels, customer platforms and AI use cases could improve customer experiences and business outcomes
• Collaborate with product, design and technology teams to help shape solutions that meet customer needs and strategic objectives
• Contribute to business cases, presentations and evidence-based recommendations for client stakeholders

What they offer

• This is a primarily on-site role, with flexibility to work from home approximately 25% of the time
• Through continuous learning, comprehensive well-being support and opportunities to make a social impact, we invest in helping you grow
• We believe in more than just work – we’re committed to creating meaningful, inclusive experiences where you can thrive, both personally and professionally
• Explore our full benefits package at the provided link

About the role

Join our Customer Strategy team and help clients make choices that drive growth and better customer outcomes. For us, customer strategy covers the full customer lifecycle—from how organisations attract customers through marketing and sales to how they serve and retain them. As a Trainee, you will support colleagues across these areas by researching customer needs, analysing data and helping develop recommendations. You will explore where data, digital and AI can support the strategy and gain exposure to industries including Life Sciences, Consumer Goods, Banking and Insurance.

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