Customer Journey & Direct Chanels Intern

About

Explora Journeys is a luxury ocean travel brand redefining immersive, transformative sea voyages. The company brings together discovery, well-being, and respect for the seas, offering guests inspiring destinations through a premium, experiential approach to ocean travel. Based in Geneva, Switzerland, Explora Journeys operates globally across multiple markets and B2C sub-channels. Support recurring Customer Journey analyses, including canvas-based reviews, mid-season ship-by-ship analyses, and committee deliverables. Contribute to ad-hoc deep-dive analyses on specific topics, guest segments, nationalities, or ships based on business and management requests. Prepare data extractions, charts, tables, and first-level analytical outputs using standardised templates. Maintain Customer Journey analysis trackers, ensuring proper documentation, version control, and monitoring of action plans. Support follow-up analyses and updates after pilots, operational changes, or management feedback. Ensure data accuracy, consistency, and alignment across Customer Journey deliverables and reporting. Monitor and analyse Direct Channel performance against KPIs, providing channel-specific insights and recommendations by market to maximise revenue per B2C sub-channel (Web, Call Centre, Future Sales). Quantify ROI, ROAS, CPA, and CPLA by sub-channel and market to optimise investments. Build and maintain B2C performance scorecards and dashboards in Excel and Power BI. Monitor market conditions, competitive activity, and industry trends to support strategic planning. Prepare executive-ready presentations with data-based recommendations and data visualisation. Currently enrolled in a Business, Data Analytics, Hospitality, or related field; a school agreement is mandatory. Strong analytical mindset with attention to detail. Advanced Excel skills; knowledge of dashboarding tools such as Power BI or Tableau is a plus. Strong communication skills with the ability to translate data into structured insights. Fluent in English. Basic understanding of guest satisfaction metrics and NPS, employee engagement metrics, and DTC metrics such as traffic, conversion, ROI, and customer lifetime value. Experience with data visualisation and reporting tools. Interest in customer journey, guest experience, service improvement, and revenue generation. Familiarity with survey data and open-comment analysis. A 6-month on-site internship in Geneva, Switzerland, starting August or September 2026, offering hands-on exposure to guest-focused analytics and direct channel optimisation within a luxury travel brand. The role provides the opportunity to work closely with the Customer Journey and Direct Channels teams, contributing to meaningful business impact through data-driven insights. Interns will gain practical experience with dashboarding tools, executive presentations, and cross-market performance analysis at a pioneering luxury ocean travel company.

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