Yacht Club Intern
Key facts
What you bring
Pursuing a degree in Hospitality Management, Data Analytics, Business Administration, or a related field. Fluency in English is mandatory; additional languages are a plus. Excellent communication skills for collaboration and presenting insights. Proactive mindset with attention to detail and ability to manage multiple tasks in a fast-paced environment. Strong analytical and problem-solving skills, proficiency in data analysis tools such as Excel or similar platforms. EU passport or valid work permit for Switzerland. Valid Internship Agreement required.
Your tasks
Conduct in-depth analytics and guest data analysis to support departmental initiatives. Assist in the Turn down project to save €3.5 million annually. Support the implementation of the Virtual Concierge to enhance guest satisfaction and reduce lines onboard. Examine guest satisfaction and behavioral data to identify trends and actionable insights. Optimize the Virtual Concierge system’s features for high adoption rates. Provide data-driven insights to help implement and scale innovations effectively. Consolidate data from multiple departments into a comprehensive 2025 strategy with actionable outcomes.
What they offer
Opportunity to work in a global team at MSC Cruises, contributing to impactful projects with measurable outcomes. Commitment to diversity, inclusion, and sustainability. Chance to turn passion into a professional experience in hospitality and data analytics.