Internship NETAdvance – NextGenProcess

Key facts

What you bring

• Bachelor’s or master’s degree (university of applied sciences or university) in Business Information Technology, Computer Science, or a comparable field (degree obtained no more than one year ago)
• Interest in business processes, AI, and digital transformation
• Basic knowledge of process management or process modeling
• Understanding of organizational models and end-to-end processes
• Enjoyment in identifying AI and automation potential
• Ability to bridge between business requirements, processes, and technology

Your tasks

• Further development of the process model and the Operating Model 2.0
• Documentation and optimization of end-to-end processes
• Identification of AI and automation potential, as well as support for agentic AI and automation initiatives
• Development of use cases with measurable business value
• Creation and maintenance of a central process, organization, and knowledge repository

What they offer

Opportunity to work in one of the offices in Switzerland or from home office. Agile working methods and the latest technologies. Flexible work time arrangements. Pleasant working environment, financial benefits, and exciting opportunities for professional development.

About the role

In this 12-month, practice-oriented student program, you will immerse yourself in the fascinating world of networks, infrastructure, and innovation at Swisscom NET. You will work actively in the NICE team within Basic Infrastructure and simultaneously design a forward-looking innovation project. The NICE shared service supports the Basic Infrastructure value stream in the further development of processes, organization, and knowledge. The team actively shapes the Operating Model 2.0, establishes sustainable end-to-end process management, and combines process expertise with the possibilities of AI and automation. By building central knowledge structures, NICE creates transparency, promotes collaboration, and supports the continuous optimization of value creation. During the program, you will build a strong network within NET and gain valuable insights beyond national borders through an international visit.

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