Customer Care Representative - 20%

Key facts

What you bring

• Currently enrolled at a university or university of applied sciences (Bachelor or Master), ideally in Business, Economics, Finance, or a related field.
• Strong interest in banking, fintech, and customer experience.
• Excellent written communication skills and a customer-oriented mindset.
• Fluent in English; German and/or French is a strong advantage.
• Reliable, detail-oriented, and able to work independently.
• Comfortable using digital tools and learning new systems quickly.

Your tasks

• Act as a point of contact for clients, primarily handling written inquiries (chat, email, in-app messaging) and delivering a professional, friendly, and solution-oriented customer experience.
• Provide prompt, accurate, and reliable support related to the Yuh app and banking services.
• Support clients by clearly explaining products, features, and processes in an empathetic manner.
• Ensure high client satisfaction by addressing requests, executing client instructions, and resolving issues with attention to detail.
• Identify opportunities to improve the customer experience and contribute ideas to enhance services and processes.
• Accurately document client interactions in internal systems and ensure proper follow-up where required.

What they offer

• A part-time working student position (20%) at Yuh, offering hands-on experience in the banking and fintech world within a modern Swiss digital banking environment.
• The role provides valuable insights into customer care operations and the opportunity to work within a dynamic, innovation-driven company backed by Swissquote.

About the role

Yuh is a Swiss financial app founded in 2021, enabling users to pay, save, and invest transparently and responsibly. It is the brainchild of Swissquote, the Swiss leader in digital banking. Yuh operates in the modern post-banking era, combining solid reputation with innovation to serve forward-thinking customers. The company is based in Dübendorf, Zurich, Switzerland.

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