Client Advisor (Internship Agreement needed) - 6 months
Key facts
What you bring
First experience in luxury retail. Knowledge or passion for watches, lifestyle trends, new technologies, and sports. Fluent in English and German; a third language is a plus. Strong curiosity and eagerness to learn selling skills, sales KPIs, clienteling KPIs, brand DNA, history and collections, front and back office tools, and retail procedures. Client-centric mindset. Open-minded with excellent interpersonal and communication skills. Energetic, self-motivated, action and results-oriented. Adaptable to changes, flexible, and able to bring up new ideas and solutions. Team spirit, high integrity, transparency, and great presentation skills.
Your tasks
Contribute to boutique sales and achieving objectives by meeting personal KPIs and delivering memorable in-store experiences. Support colleagues and team members. Maintain omnichannel sales focus to ensure optimal client experience across all touchpoints. Act as a Brand Ambassador, embodying TAG Heuer’s DNA in and outside the boutique. Contribute to clienteling objectives (new client recruitment, repeater rate, VIC share, net promoter score) using provided tools. Ensure qualitative client data collection and leverage it for personalized client engagement. Communicate the brand story, DNA, and technical details to build trust and long-lasting relationships. Contribute to daily retail and administrative processes under supervision. Leverage tools like CEGID and Salesforce, perform visual merchandising, coordinate aftersales operations until product return, and apply grooming, attitude, and visual merchandising guidelines. Contribute to store maintenance and ensure compliance with internal control policies. Foster a positive, inclusive, and supportive work environment.
What they offer
TAG Heuer offers tailored learning opportunities, a stimulating and inclusive culture, and resources to support ambition and daily performance. The role includes access to employee testimonials, internal programs, and initiatives via the company’s LinkedIn Retail Life page. As an EDGE Certified organization, TAG Heuer is committed to creating a fair, equitable, and inclusive environment where every voice is heard and valued.