[Universal Genève] CRM & Client Engagement Intern (f/m/x)
Key facts
What you bring
Currently pursuing a Bachelor’s or Master’s degree or a recent graduate with interest in Customer Engagement or CRM initiatives. Previous client-facing experience in a boutique, retail, hospitality, or customer-focused environment. Exposure to luxury, watches, jewellery, fashion, or another premium environment is beneficial. Experience with CRM systems, particularly Salesforce, is a strong asset. Strong Excel and PowerPoint skills, structured and highly organized with attention to detail. Data-driven with comfort working with numbers, reports, and structured information. Agile, open-minded, and flexible with the ability to adapt to changing priorities. Fluent in English and French; additional languages are an asset.
Your tasks
Support day-to-day management of CRM and CX projects, including maintaining the client database, launching journeys and events, building reports, and assisting client-facing teams. Work closely with internal stakeholders, market, and boutique teams to ensure tools and processes support effective customer engagement. Own the UG Newsletter & Journeys in the ESP, coordinate content with Marketing & Creative teams, and manage the UG Website content evolutions. Coordinate the client side of international roadshows, retail/events, and assist with CRM database qualification, data quality monitoring, and tool optimization. Prepare playbooks for internal stakeholders, report weekly on key client channel performance, and translate data into actionable insights for continuous learning and test-and-learn recommendations.
What they offer
Full-time internship with competitive benefits including home office (depending on position), referral program, development opportunities, and a culture of feedback. The role offers the opportunity to contribute to a defining relaunch, working with exceptional timepieces and luxury client engagement models. Universal Genève prioritizes diversity, equity, and inclusion, fostering an environment where every voice is heard and valued.