Customer Service Assistant Project Manager - Internship
Originalsprache: Englisch
Das Wichtigste
Das bringst du mit
Master’s degree in engineering. Excellent written and oral communication skills in English and French. Strong listening and communication skills. Good knowledge of project/organization management and results-oriented mindset. Proactivity, adaptability, and autonomy. Willingness to travel worldwide. Good computer skills including Microsoft Office. SAP knowledge is a plus. Must have an internship agreement with a school/university.
Deine Aufgaben
Contribute to continuous improvement projects related to organization, structure, and control of the worldwide service centers network: define operational standards (lean management, process optimization, 5S, HSE, compliance), implement new digital solutions (diagnostic tool, repair tool), provide technical guidance to service centers, document operational procedures, support harmonized business process implementation, and define project roadmaps while monitoring progress and deadlines. Review operational performance and organizational efficiencies of repair service centers: enhance analysis tools, build benchmark grids, perform data analysis, provide management reports, identify improvement areas, and conduct regular status updates with involved entities.
Das wird geboten
6-month internship position as Project Manager Assistant within Richemont Customer Service, offering exposure to strategic, operational, and organizational projects in a global luxury goods environment. Opportunity to contribute to process optimization, digital transformation, and performance improvement initiatives across international service centers.