Customer Service Assistant Project Manager - Internship

Key facts

What you bring

• Master’s degree in engineering
• Excellent written and oral communication skills in English and French
• Strong listening and communication skills
• Good knowledge of project/organization management and results-oriented mindset
• Proactivity, adaptability, and autonomy
• Willingness to travel worldwide

Your tasks

• Contribute to continuous improvement projects related to organization, structure, and control of the worldwide service centers network
• Define operational standards (lean management, process optimization, 5S, HSE, compliance)
• Implement new digital solutions (diagnostic tool, repair tool)
• Provide technical guidance to service centers
• Document operational procedures
• Support harmonized business process implementation

What they offer

• 6-month internship position as Project Manager Assistant within Richemont Customer Service
• Exposure to strategic, operational, and organizational projects in a global luxury goods environment
• Contribute to process optimization, digital transformation, and performance improvement initiatives across international service centers

About the role

Richemont, a global leader in luxury goods (jewelry, watches, high-end accessories), operates through multiple Houses each with distinct heritage and craftsmanship. The Richemont Customer Service (RCS) department aims to optimize worldwide customer service operations through efficiency, consistency, performance, and control. The internship is based in Plan-les-Ouates, Geneva, within an international and multi-branded environment.

Similar internships